Privacy Policy

Custom Kitchens & Baths by Lopez ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://customkitchensbylopez.co or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a free quote or consultation
• Contact us via phone, email, or contact form
• Subscribe to our newsletter or updates
• Fill out a project questionnaire
• Leave a review or testimonial

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Project details and preferences
• Budget information

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Device type (mobile, tablet, desktop)
• Geographic location (city/state level)

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our website and services
• Respond to your inquiries and provide customer service
• Prepare quotes and estimates for remodeling projects
• Schedule consultations and project appointments
• Send you updates about your project status
• Improve our website and services
• Understand how you use our website (analytics)
• Send you marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and enhance security

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

3.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Preference Cookies: Remember your preferences and settings

3.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

4. Third-Party Services

We use the following third-party services that may collect information:

• Google Analytics: Web analytics service to understand website usage
• Google Business Profile: Business listing and review management
• Email Service Providers: To send you communications (if subscribed)

These third parties have their own privacy policies. We encourage you to review their privacy policies.

5. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Limited access to personal information (employees only on a need-to-know basis)
• Secure communication channels (encrypted email)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Contractors, suppliers, or professionals who assist in project completion (with your consent)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets (user privacy maintained)
• With Your Consent: Any other disclosure with your explicit consent

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a machine-readable format

To exercise these rights, please contact us at info@customkitchensbylopez.co or call us at 732.984.1043.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Fulfill the purposes outlined in this privacy policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typically, we retain project-related information for 7 years after project completion (in accordance with New Jersey construction record-keeping requirements).

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for material changes)

We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: